In case you were wondering, yes. We are real people. And this is how you make us feel.
When a customer calls and instantly starts spouting out user logins, id's, account numbers, and problems all at the same time.
We can type over 40 wpm, but our brain does not.
BBC
When they say our name wrong.
"Hi, thank you for calling ____, my name is Valerie."
"Oh hi Natalie."
Warner Bros.
When their question is related to their device not working properly and they don't understand why.
"I'm using XP and Internet Explorer 6. It should work."
Channel 4
When the customer starts having a manic meltdown before you can get a word in.
"And that's why I need you to hurry up and help me and tell everyone about my problem because it's a big deal and I'm gonna lose my mind because if you don't help me I'm going to cancel my service because I'm having a bad day and that's why I need your help because I need you to help me because today is so bad."
BBC
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